hizy Frequently Asked Questions

Creating a hizy account takes under two minutes. Go to the hizy Login page, select the registration option, enter your mobile number or email address, choose a strong password, and confirm your details. You must be 21 or older to register — hizy enforces a strict minimum age policy for all players in Bangladesh.

hizy requires standard KYC documents: a government-issued photo ID such as your National ID card, passport, or driving licence, plus a proof-of-address document dated within the last three months — a utility bill or bank statement from Dutch-Bangla, BRAC, or any recognised Bangladeshi bank works. Upload clear photos through your account dashboard. Most verifications complete within 24 hours.

First, use the Forgot Password option on the hizy Login page to reset your credentials via a link or OTP sent to your registered email or phone. If the issue persists after resetting, check that you are using the correct registered email or mobile number, clear your browser cache, and try again. If your account appears suspended, contact [email protected] with your registered details.

No — hizy strictly allows one account per person. Duplicate accounts are automatically detected by our system and may result in all linked accounts being suspended and balances withheld pending investigation. If you previously had an account you cannot access, contact support to recover it rather than opening a new registration.

Email [email protected] from your registered address and request account closure. Withdraw any remaining balance before the request is processed. hizy will confirm closure and return funds to your last verified payment method. If you are closing because gambling is causing you harm, our team can apply a self-exclusion instead, which provides stronger ongoing protections.

hizy accepts bKash, Nagad, Rocket, and Upay as primary deposit channels for Bangladesh players. Bank transfers via Dutch-Bangla Bank, BRAC Bank, Islami Bank (IBBL), and Sonali Bank are also supported. All deposits are processed in BDT. The minimum deposit is ৳200 and hizy charges no processing fee on standard deposits.

bKash and Nagad deposits on hizy are credited instantly in almost all cases. Once you complete the payment on your mobile wallet app, your hizy balance updates within seconds. During peak hours there can occasionally be a delay of up to five minutes. If your deposit has not appeared after ten minutes, contact live support with your transaction reference number.

The minimum withdrawal on hizy is ৳500. Withdrawals are sent to the same payment method used for your most recent deposit — bKash, Nagad, Rocket, or bank transfer. Mobile wallet withdrawals typically process within one to four hours. Bank transfers take up to 24 hours. Your account must be fully KYC-verified before a withdrawal request is approved.

hizy does not charge processing fees on standard deposits or withdrawals. Your mobile wallet provider — bKash, Nagad, or Rocket — may apply their own transfer charges under their standard tariffs, which hizy cannot control. Bank transfers are also fee-free on the hizy side, though your own bank may apply outward transfer fees per their schedule.

Common reasons for a delayed hizy withdrawal include an incomplete KYC verification, an active wagering requirement attached to a bonus, or a routine security review triggered by unusual account activity. Check your account notifications for any action needed from your side. If everything is clear and your request has been pending for more than 24 hours, contact support with your withdrawal reference number.

Yes — cricket betting is one of hizy's flagship features, covering BPL, IPL, T20 World Cup, Test series, and Bangladesh Tigers fixtures both home and away. Available markets include match winner, top run scorer, highest wicket taker, over-by-over totals, and live in-play betting. Markets open as soon as fixtures are confirmed and close at the first delivery of each match.

All hizy casino games run on certified RNG (Random Number Generator) technology, guaranteeing that every spin, card draw, and dice outcome is statistically independent. Slots from Pragmatic Play, NetEnt, and Microgaming are independently audited for fairness. Live dealer games streamed by Evolution Gaming and Ezugi use real physical equipment in monitored studios, making algorithmic manipulation impossible.

Yes — hizy is a fully browser-based platform with no app download required. Open hizy.bet in Chrome or Safari on any Android or iOS device and the complete game library loads instantly. The site is built mobile-first, so every button, menu, and game interface is optimised for touch screens and phone-sized displays across Bangladesh.

hizy's live casino is powered by Evolution Gaming and Ezugi, offering live dealer Baccarat, Roulette, Blackjack, Teen Patti, Andar Bahar, Dragon Tiger, and game-show titles including Crazy Time and Mega Ball. Tables run 24/7 with multiple simultaneous tables per game to avoid queuing. Stakes start from ৳50 per hand, making live casino accessible at all budget levels.

RTP (Return to Player) varies by individual game title. Most slots in the hizy library carry an RTP between 94% and 97%. Some high-variance titles may be as low as 92%, while certain table games reach 99% or above. You can check the RTP for any specific slot in that game's information panel before you start playing. A higher RTP means a lower house edge over the long run.

hizy offers new Bangladesh players a welcome bonus on their first qualifying deposit. The exact offer — including the match percentage and maximum bonus amount in BDT — is displayed on the promotions page after you log in. Bonus funds are credited automatically once your deposit clears. Always read the current promotion's terms before opting in, as wagering requirements and eligible games vary by offer.

A wagering requirement on a hizy bonus specifies how many times you must bet through the bonus amount before it becomes withdrawable cash. For example, a 20x wagering requirement on a ৳1,000 bonus means you must place ৳20,000 in total qualifying bets before any winnings from that bonus can be withdrawn. The exact rollover for each promotion is stated in its individual terms.

Yes — free spins awarded by hizy expire, typically within 7 days of issue unless the specific promotion states otherwise. Winnings from free spins are usually subject to a separate wagering requirement before withdrawal. Use your free spins promptly after claiming to avoid losing them. Expired free spins cannot be reinstated under any circumstances.

It depends on the specific promotion. Some hizy bonuses are valid across both sports betting and casino games, while others are restricted to one product. Each promotion lists the eligible game categories and any contribution rates — for instance, slots may contribute 100% toward wagering while live casino contributes 10%. Always check the individual promotion terms before claiming.

hizy uses 256-bit SSL encryption on all pages and transactions to protect your personal and financial data. Player funds are held in accounts separate from operational finances. Two-factor authentication (2FA) is available to add an extra layer of protection to your login. hizy will never sell your personal data to third parties for marketing purposes — full details are in the Privacy Policy.

The minimum age to register and gamble on hizy is 21 years old. This rule applies strictly to all players in Bangladesh with no exceptions. Age is verified during the KYC process — players who cannot provide valid proof of age will have their account suspended and any deposits returned. hizy takes the 21+ requirement seriously to promote responsible gambling.

Email [email protected] from your registered address and request a self-exclusion, specifying your preferred period — 1 month, 3 months, 6 months, 1 year, or permanent. Your account will be deactivated within hours of the request and all promotional emails will stop immediately. Self-exclusion is irreversible for the chosen duration and cannot be lifted early by contacting support.

Yes — hizy allows you to set daily, weekly, or monthly deposit limits in BDT through your account settings or by contacting support. Limit reductions take effect immediately. Limit increases require a mandatory 24-hour cooling-off period before they apply — this delay is intentional and cannot be bypassed. Setting a deposit limit is one of the most effective ways to keep your gambling within a comfortable budget.

hizy customer support is available 24/7. The primary contact channel is email at [email protected] — responses are provided in both English and Bengali. For urgent account issues such as a suspected unauthorised login or a missing deposit, mark your email subject line as urgent and include your registered mobile number and transaction reference for the fastest possible resolution.